Shipping & Return Policy

Order Processing

Orders are processed within 2–5 business days, excluding weekends and holidays. Processing time is the time needed for Alyxirs to prepare and package your order and does not include shipping/transit time.

To help protect our whipped body butters from excessive heat while in transit, orders containing body butter are generally shipped Monday through Wednesday. This may affect processing times for orders placed later in the week.

Shipping & Delivery

After your order has been processed, estimated shipping time is typically 2–5 business days. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside of our control.

Once your order ships, tracking information will be provided when available. Please make sure your shipping address is complete and accurate before submitting your order.

If your package is marked as delivered but you have not received it, or if you experience another delivery issue, please contact us at support@alyxirs.com so we can assist you with the appropriate next steps.

Returns

Due to the personal-care nature of our products and for health and sanitary reasons, all sales are final. We do not accept returns or exchanges.

Please review your order carefully before completing your purchase.

Melted Body Butters

Our whipped body butters are made with naturally heat-sensitive ingredients and may soften or melt when exposed to high temperatures during transit.

Melting does not affect the quality or effectiveness of the product and is not considered damage or a defect. Refunds or replacements will not be issued solely because a body butter has melted.

If your butter arrives melted or softened, place it in the refrigerator for approximately 30 minutes or until firm before use.

Incorrect or Damaged Orders

If you receive the wrong product or an item arrives damaged due to an issue other than heat-related melting, please contact us within 7 days of delivery at support@alyxirs.com.

Include your order number and clear photos of the item and packaging so we can review your claim. Approved claims may be eligible for a replacement, store credit, or refund, as appropriate.