Frequently Asked Questions
Have questions about Alyxirs? We’re here to help. Find answers about our skin and hair care products, ingredients, product use, storage, shipping, and more.
Body Care
What is the difference between body butter and body lotion?
Body butter is typically richer and thicker than traditional lotion, making it a great choice when your skin needs extra moisture. Alyxirs Whipped Body Mousse is made with a blend of nourishing butters and oils that help soften and moisturize dry skin. Lotion and body milk have a lighter consistency and contain water, making them ideal when you want hydration without the heavier feel of a body butter
Is body butter good for dry skin?
Yes. Body butter is especially useful for dry skin because its rich blend of butters and oils helps moisturize, soften, and reduce the dry or tight feeling skin can experience. For best results, apply body butter after bathing while your skin is still slightly damp.
Can I use body butter every day?
Yes! Alyxirs body butter can be used daily or whenever your skin needs additional moisture. Pay special attention to areas that tend to become especially dry, such as your hands, elbows, knees, and feet.
When should I apply body butter?
One of the best times to apply body butter is after a shower or bath while your skin is still slightly damp. This helps seal in moisture and leaves your skin feeling soft and moisturized. You can also reapply throughout the day as needed.
What is body milk?
Body milk is a lightweight moisturizer with a thinner consistency than traditional body butter. It’s a great option for everyday moisturizing when you want soft, hydrated skin without the richness of a heavy butter.
Can I use body milk and body butter together?
Absolutely. If your skin needs extra moisture, you can apply body milk first for hydration and follow with body butter to help seal in that moisture. You can also use them separately depending on what your skin needs.
Hair Care
What hair types can use Alyxirs hair care products?
Alyxirs hair care products are designed to provide moisture and care for a variety of hair textures, with particular attention to the needs of curly, coily, textured, and naturally dry hair. Always review the individual product description and ingredients to determine which products are best suited for your hair.
How can I keep dry natural hair moisturized?
A consistent hair care routine is important for maintaining moisture. Start with a gentle cleansing routine, follow with conditioning and moisturizing products, and use products that help your hair retain moisture between wash days. How often you moisturize will depend on your hair texture, porosity, styling routine, and individual needs.
How often should I moisturize my natural hair?
There isn’t one schedule that works for everyone. Some hair may need additional moisture every few days, while other hair stays moisturized longer. Pay attention to how your hair feels and moisturize when it begins to feel dry rather than following a strict schedule.
Can Alyxirs hair products be used on protective styles?
Depending on the product, Alyxirs hair care can be incorporated into a protective-style routine to help care for your hair and scalp while wearing braids, twists, and other protective styles. Always follow the directions provided for the individual product.
Ingredients & Product Care
What ingredients does Alyxirs use?
We thoughtfully formulate our products using natural and naturally derived ingredients selected for their purpose within each formula. Depending on the product, you’ll find ingredients such as nourishing plant butters, oils, botanical ingredients, and other carefully selected cosmetic ingredients. Please check each product’s ingredient list for its complete formula.
Are all Alyxirs products 100% natural?
We describe Alyxirs products as being made with natural and naturally derived ingredients rather than claiming every product is 100% natural. Some formulas require functional cosmetic ingredients to provide qualities such as proper preservation, consistency, stability, and performance.
Are Alyxirs products handmade?
Our products are thoughtfully created in small batches with attention to quality, consistency, and the overall customer experience. As a small family-owned business, we’re hands-on throughout the process and take pride in the products we create.
Should I patch test a new skin care product?
Yes, especially if you have sensitive skin or a history of reactions to cosmetic ingredients. Apply a small amount to a limited area first and discontinue use if irritation occurs.
How should I store Alyxirs products?
Keep your products tightly closed and store them in a cool, dry area away from excessive heat, moisture, and direct sunlight. Proper storage helps maintain the quality, texture, and overall integrity of your products.
Can whipped body butter melt?
Yes. Because whipped body butter contains butters and oils that respond naturally to temperature changes, it can soften or melt when exposed to high temperatures. This does not necessarily mean the product has gone bad, although the whipped texture may change.
What should I do if my body butter melts during shipping?
Place the closed container in a cool area and allow the product to firm back up before using it. Melting and resolidifying may change the whipped appearance or texture of the butter, but temperature-related texture changes do not automatically make the product unusable.
Ordering & Shipping
How long does it take for my Alyxirs order to ship?
Processing and delivery times can vary depending on order volume, destination, weekends, holidays, and carrier conditions. Please review our current Shipping Policy for the most up-to-date processing and shipping information.
How can I track my order?
When tracking is available, you’ll receive tracking information using the contact information provided with your order. Please allow time for the shipping carrier to update tracking after your package has been accepted.
What should I do if there is a problem with my order?
Please contact us as soon as possible with your order information and a description of the issue. If your concern involves a damaged or incorrect item, including clear photos can help us review the issue more quickly.
Do you accept returns or exchanges?
Please review our current Refund & Return Policy for complete information about returns, exchanges, damaged products, and other order concerns.
About Alyxirs
Who owns Alyxirs?
Alyxirs was founded in Chicago by husband-and-wife team Yana and Eric. What began as a desire to create better products for our family grew into a passion for creating quality, affordable skin and hair care for others.
Where is Alyxirs based?
Alyxirs is a Chicago-based, family-owned skin and hair care company serving customers who want thoughtfully made products without luxury-level prices.
What makes Alyxirs different?
We believe quality self-care should be accessible. Instead of focusing on flashy promises, we focus on thoughtfully formulated products, carefully selected ingredients, and creating skin and hair care that people can realistically incorporate into their everyday routines.
Where can I learn more about Alyxirs?
Visit our About Us page to meet the people behind Alyxirs and learn more about our story, products, and why we started the brand.